Companies that utilize various telecommunication services or IT solutions tend to have the flexibility to practice cost-saving business techniques such as outsourcing various operations overseas. While these methods have yielded positive results for some businesses, those who don't make full use of their technological resources may be unprepared in the face of natural disasters.
This morning's massive earthquakes in the Indian Ocean and subsequent tsunami warnings have affected business operations for some companies with offices in that part of the world. Zoho, a California-based developer of online applications for small business, was forced to shut down and evacuate its Indian office today. The office, which is located in the Bay of Bengal, is in the heart of the tsunami warning, and Zoho executives felt the decision was necessary.
Zoho announced this decision via Twitter, sending two messages to its followers regarding the decision.
"In view of the earthquake and tsunami warning, we're having to evacuate our office as a precautionary safety measure," read the first tweet. Minutes later, a follow up tweet was released reading, "Our telephone support will therefore not be available today. Apologies for the inconvenience caused!"
While customers are understanding of this decision, Zoho is still taking a major hit by having a portion of their operations unavailable on a business day. One unscheduled day of lost staff and resources can cause workload backup and negatively affect productivity.
IT and telecommunications service providers offer products that allow companies to continue business, even in the event of office evacuation. Subsidum Technologies offers solutions such as VoIP, which can allow users to connect to a centralized location via their mobile phones, thus giving them the opportunity to accept and make business calls, even without the traditional call center.